Privacy policy

Introduction

At TwoHands, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or interact with us.

Scope

This Privacy Policy applies to all users of our services, including customers, website visitors, and others whose information we collect.

Information We Collect

We collect personal information from various sources, including:

1. Information you provide directly to us, such as:
    - Contact details (name, address, phone number, email)
    - Order information (name, billing address, shipping address, payment confirmation)
    - Account information (username, password, security questions)
    - Customer support information
2. Information we collect automatically, such as:
    - Usage Data (device information, browser information, IP address)
    - Cookies and similar technologies
3. Information we obtain from third parties, such as:
    - Vendors and service providers
    - Payment processors
    - Business and marketing partners

How We Use Your Information

We use your personal information to:

1. Provide products and services
2. Process payments and fulfill orders
3. Communicate with you
4. Improve our services
5. Detect and prevent fraud
6. Market and advertise to you

Disclosure of Information

We may disclose your personal information to:

1. Vendors and service providers
2. Business and marketing partners
3. Affiliates
4. Third parties in connection with a business transaction
5. Law enforcement agencies and regulatory authorities

Security and Retention

We implement reasonable security measures to protect your information. We retain your information for as long as necessary to provide our services and comply with legal obligations.

Your Rights

Depending on your location, you may have rights to:

1. Access and know your personal information
2. Delete your personal information
3. Correct your personal information
4. Portability of your personal information
5. Restrict processing of your personal information
6. Withdraw consent
7. Appeal our decision

Managing Communication Preferences

You can opt-out of promotional emails by using the unsubscribe option.

Contact

If you have questions or concerns, please contact us at:

enquiry@gtproducts.in
2nd Floor, Old No 31 and 32,
New No 81 and 83, GT House,
Dr. Alagappa Road, Purasawalkam,
Chennai, TN, 600084, IN.

Complaints

If you have complaints, please contact us using the contact details above. You may also lodge your complaint with your local data protection authority.